This customizable letter is designed for collision repair facilities to formally dispute insurer-proposed labor rates that fall below their posted or market-compliant charges. It outlines the shop’s justification for higher rates based on:
Current economic conditions and operating costs
Technician training, equipment, and OEM compliance standards
The absence of legal or contractual obligation to accept insurer rates
It requests full indemnification under the customer’s policy and prompts the insurer to revise their estimate accordingly. This document is a vital tool for asserting shop independence and protecting repair integrity in insurance negotiations.