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This guide, created by Nexus Claim Services LLC, is a practical tool for collision repair professionals to navigate insurer negotiations with confidence and clarity. Titled “Insurance Short-Pay Tactics & Professional Responses,” it outlines 20 common insurer objections—such as “We don’t pay for that” or “That’s just a shop opinion”—and provides fact-based, professional responses rooted in OEM repair procedures, safety standards, and proper repair practices.

The document empowers auto body shops to:

  • Defend legitimate repair charges

  • Push back on cost-containment tactics

  • Educate insurers and vehicle owners on proper repair protocols

  • Document their position using industry-approved procedures

Perfect for estimators, managers, and repair professionals, this guide supports shops in maintaining repair integrity, avoiding liability, and advocating for safe and complete repairs—regardless of insurer pushback.

Ins. Short Pay Tactics & Professional Responces

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