This guide, created by Nexus Claim Services LLC, is a practical tool for collision repair professionals to navigate insurer negotiations with confidence and clarity. Titled “Insurance Short-Pay Tactics & Professional Responses,” it outlines 20 common insurer objections—such as “We don’t pay for that” or “That’s just a shop opinion”—and provides fact-based, professional responses rooted in OEM repair procedures, safety standards, and proper repair practices.
The document empowers auto body shops to:
Defend legitimate repair charges
Push back on cost-containment tactics
Educate insurers and vehicle owners on proper repair protocols
Document their position using industry-approved procedures
Perfect for estimators, managers, and repair professionals, this guide supports shops in maintaining repair integrity, avoiding liability, and advocating for safe and complete repairs—regardless of insurer pushback.