Your vehicle deserves to be repaired the way it was built—by the book, not by an insurance spreadsheet.
Our Customer Onboarding Packet is the tool that sets that tone from day one. It explains why proper repairs matter, how they’re performed, and what the customer can expect from a shop that actually follows OEM engineering instead of cutting corners.
This isn’t a generic “welcome brochure.”
It is a compliance weapon that protects your shop, educates the customer, and shuts down the usual insurance nonsense.
What Your Customers Learn
Why disassembly is necessary to find all damage
Why OEM repair procedures aren’t optional
Why your labor rate is based on skilled professionals and equipment—not what other shops charge
Why insurers do not dictate repairs, only reimbursement
What happens when the carrier underpays
What you will—and will not—compromise on
It makes the customer understand that:
Your work is based on engineering, not improvisation.
Their vehicle will be restored to pre-loss condition, not “good enough to get out the door.”
Their family’s safety is the priority, not the insurer’s cost-control metric.
Who This Packet Is For
Collision shops that refuse to be bullied into discount repairs.
Independent facilities that value compliance over appeasement.
Owners who expect honesty, skill, and professionalism from the people repairing their vehicle.
What This Packet Achieves
Reduces arguments with customers
Prevents miscommunication about supplements, pricing, and timelines
Sets expectations exactly where they belong: around OEM standards and safety
Helps the customer understand that insurance coverage disputes are between them and their insurer, not the shop
You’re not explaining yourself over and over every day.
The packet does the heavy lifting and positions your shop as the grown-up in the room.
This is how real shops operate:
We do not improvise. We follow the engineering.
We repair vehicles correctly.
Your safety matters more than insurer shortcuts.